Refund policy

At AYMI, we want every order to arrive exactly as expected. Each piece is carefully packed and quality-checked before dispatch. If something goes wrong during shipping or your order isn't what you expected, our support team is here to help.

When Can I Request a Replacement?

You may be eligible for a replacement if:

• Your jewellery arrives damaged or defective.
• You receive a different product than what you ordered.
• An item from your order is missing.

To ensure a smooth resolution, please contact us within 48 hours of your order being delivered.

Before You Contact Us

When reaching out to our customer support team, please keep the following ready:

• Order Number
• Registered phone number or email address
• Clear photographs showing the issue
• A full, uninterrupted video of the package being opened from the sealed condition until the product is removed

These details help us investigate the issue accurately and speed up the verification process.

Please send all information to contact@aymi.in.

How Long Does It Take?

Once we receive all the required information, your request will usually be reviewed within 24–48 business hours.

If additional verification is required, our team will keep you updated throughout the process.

Our Replacement Policy

To maintain fairness for all customers, please note the following:

• Replacement requests are accepted only after verification by our support team.
• Transit-related claims require a complete unboxing video.
• Requests made after the 48-hour reporting window may not be approved.
• We currently provide replacements or repairs for eligible cases. We do not offer monetary refunds.
• Jewellery showing signs of misuse, improper care, accidental damage, alterations, or normal wear is not covered under this policy.
• Products received as replacements are covered only for manufacturing defects reported within the specified time frame.

Cancelling an Order

You may cancel your order anytime before it is dispatched.

Once your parcel has been shipped, it can no longer be cancelled.

If, under exceptional circumstances, a cancellation is approved after dispatch, the order value will be credited to your account after deducting applicable shipping charges.

Shipping fees and Cash on Delivery (COD) charges, where applicable, are non-refundable.

Orders placed during flash sales, festive offers, or promotional campaigns may not qualify for cancellation.

A Few Helpful Tips

• Please keep your jewellery in its original packaging until you've checked your order.
• Avoid disposing of the packaging immediately, as it may be required during the verification process.
• Natural variations in colour caused by photography, lighting, or different screen displays are normal and are not considered defects.

We're Here for You

If you need any assistance, simply email us at contact@aymi.in with your order details. Our team will be happy to guide you through the next steps and ensure your concern is resolved as quickly as possible.